How do I return an item?
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered, and unused condition”. All food items must also be unopened in order to return or exchange the item. Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way.
Special order or custom items cannot be returned or exchanged once the order is placed.
Specific items may state that the item cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
Refunds must be made by the original purchaser.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Van Cleave Dry Goods LLC
11625 Custer Rd Ste 110-291
Frisco, TX 75035